Refund & Return Policy
At Blossom Bliss, customer satisfaction is our priority. Due to the perishable nature of flowers, cakes, and gifting products, we maintain a transparent Refund and Return Policy.
Order Cancellation
Orders may be cancelled before they are processed or dispatched. Once an order has been prepared, shipped, or is out for delivery, cancellation requests may not be accepted.
Returns
As flowers, cakes, plants, and personalized gifts are perishable or customized products, returns are generally not accepted after delivery.
Returns may only be considered in the following cases:
Incorrect product delivered
Damaged product received
Defective non-perishable item received
Product substantially different from the order placed
Any issue must be reported within 24 hours of delivery along with supporting photographs.
Refunds
Refunds may be approved under the following circumstances:
Order cancelled before processing
Product unavailable and order cannot be fulfilled
Verified delivery issue caused by Blossom Bliss
Approved return request
Refunds, when approved, will be processed to the original payment method within 7–10 business days.
Non-Refundable Items
The following items are not eligible for refunds or returns:
Delivered flowers
Cakes and edible products
Personalized or customized gifts
Orders where incorrect delivery information was provided by the customer
Failed delivery attempts due to recipient unavailability
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with clear photographs and order details. After verification, we may offer a replacement, store credit, or refund as deemed appropriate.
Delivery Issues
Blossom Bliss is not responsible for delays caused by circumstances beyond our control, including natural disasters, adverse weather conditions, transportation disruptions, government restrictions, or other force majeure events.
Contact Us
For any refund, return, or cancellation requests, customers may contact our support team through the official contact details available on our website.
By placing an order with Blossom Bliss, you acknowledge and agree to this Refund & Return Policy.